Negotiating with service providers to lower your bills can save you hundreds of dollars each year. Many companies are often willing to work with long-term customers to reduce fees, especially if you have a history of on-time payments. Here are some tips to get started:
Do your research ahead of time to find out the typical rates for the services you use. Check websites that track average utility bills in your area, or call competitors to compare their rates. That way you’ll know if your current charges seem out of line, and you’ll have evidence to make a case for reducing your bill.
Be polite but persistent. Call your service providers directly and explain that you’ve been a loyal customer for a long time, but your current bills seem high compared to competitors’ rates. Ask if they are willing to lower your bill to match those rates to keep your business. Stay calm and courteous, even if they initially say no. You may need to call back and speak to another representative.
Ask about ways to lower usage. Inquire if the company offers tools or tips to help reduce your usage, which would then lower your bills. Things like improving insulation, using fans instead of air conditioning, or turning off electronics when not in use can make a big difference. They may be willing to lower your rates if you commit to some usage reduction steps.
See if you can eliminate or reduce services. Do you really need the fastest Internet plan or every cable channel package? Dropping down to a lower tier of service is an easy way to cut costs. Ask if they offer more basic plans at lower price points. They would rather keep you as a customer at a lower rate than lose your business altogether.
Request a temporary reduction. If you’ve recently faced financial hardship, ask if the company offers any temporary bill relief or reduction programs. Explain your situation, provide evidence of job loss or income reduction if needed, and ask if they can lower or suspend your bills for a few months until you get back on your feet. Many utilities offer emergency assistance for customers in need.
Consider bundling multiple services. Companies often offer discounts if you bundle Internet, cable TV, home phone and other services together. Ask if bundling some or all of your existing services can lower the overall monthly cost. Make sure any bundling discounts are applied properly by reviewing your first bill after making the change.
Negotiate the best deal and don’t be afraid to switch providers if needed. Do some comparison shopping at competitors to find the best rates, then call your current providers again and let them know you have found a better offer. Ask them to match or beat that competitor’s deal, or you’ll have to cancel and switch. Be prepared to follow through to show you mean business. If they refuse to budge, you may get an even better introductory rate from a new company.
With some persistence, negotiating with your service providers and taking steps to lower your usage and rates can add up to major savings over time. Make it a habit to review your recurring bills regularly and make those phone calls to keep costs in check. Your wallet will thank you!